Exchanges, returns and shipping
Updated:
10 Dec. 2023
Exchanges and returns
Product exchange will only be carried out in the following situations:
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Product damage due to shipping methods;
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If the product received is not in accordance with the product presented at purchase.
The customer must express their intention to exchange via email in the contact form on the website.
The deadline for contacting us is 7 (seven) calendar days from receipt of the product.
If the item is unavailable in our stock, it may be replaced with another similar product at the same price.
Exchange procedure:
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Get in touch via email:raianabritto1@gmail.com, with the subject: "Product failure";
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Indicate in the body of the email the problem that occurred upon receipt;
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Wait for the instructions indicated in the response email.
Money Back
To return your money, you have up to 7 days to make the request, starting from the purchase.
Freight
Shipping will be calculated at the time of purchase, and delivery times may vary depending on the region. In cases of exchange or return of products due to damage or unsuitability for the order, shipping costs will be covered by us.
Payment methods
We accept the following payment methods:
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Mercado Pago (credit card can be split up to 5x)
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Bank slip
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Cash (if collection is made at the studio)
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Pix (CNPJ)
Deadline
Delivery time varies depending on location and will be informed at the time of purchase. Please pay attention to tracking information.
Reviews and Feedback
We encourage our customers to leave reviews and feedback on the products they purchase. This helps maintain transparency and improve the shopping experience for everyone.
We remind you that any doubts or questions can be asked via Instagram: @raianabritto or email:raianabritto1@gmail.com.
